ORANGE, Calif., Aug. 29, 2024 (GLOBE NEWSWIRE) — Alignment Health, the consumer brand name of Alignment Healthcare (NASDAQ: ALHC), announced today that Alignment Health Plan has been ranked second in customer satisfaction in California according to the J.D. Power 2024 U.S. Medicare Advantage Study, an annual analysis of eight factors among MA plan members in 10 different states.
Approximately 32.8 million people in the United States are enrolled in Medicare Advantage plans, accounting for more than half (54%) of eligible Medicare beneficiaries.1 U.S. Census data shows that California is the state with the largest elderly population, with more than 5.9 million people aged 65 and over, accounting for more than 10% of the total U.S. population aged 65 and over of 55 million.
“We pride ourselves on providing personalized care, service and experience, treating each member like our own mom or dad,” said John Kao, founder and CEO of Alignment Health. “The entire team at Alignment is committed to providing high-quality care at an affordable price. We are honored to be loved by our members, and we are committed to doing what’s right with Medicare Advantage.”
This recognition builds on previous honors Alignment received in 2024 and highlights the company’s commitment to seniors, including:
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Its H5296 Medicare Advantage HMO contracts in North Carolina and Nevada received five-star ratings from the Centers for Medicare & Medicaid Services (CMS);
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Its California HMO received a 4 out of 5 star rating from CMS, marking the seventh consecutive year that its plans have received a 4 star or higher rating; and
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Its North Carolina plans were named a Best Medicare Advantage Insurer for 2024 by U.S. News & World Report for the second year in a row.
“Serving members when and where they need care makes a difference in the quality of their care and their quality of life,” said Dawn Maroney, CEO of Alignment Health Plan. “All seniors deserve high-quality, affordable care, regardless of where they live or what their social background is, and we’ve begun that work by continuing to offer a diverse portfolio of plans with rich benefits and a dedicated concierge team available 24/7 to help them meet their health needs.”
The JD Power U.S. Medicare Advantage Plans Study measures member satisfaction with Medicare Advantage plans across eight factors (in order of importance): level of trust; being able to get care how/when I want; helping me save time or money; products/coverage that meet my needs; ease of doing business; people – representatives, call center agents; resolving issues or complaints; and digital channels.
This year’s study noted that convenience in seeking care, low out-of-pocket costs and provider choice were the top factors driving client satisfaction with MA plans.
For more information on Alignment’s award-winning products, benefits and services, visit www.alignmenthealthplan.com.
About Alignment Health
Alignment Health is pioneering a new approach to senior care, empowering members to age well and live their most active lives. Alignment Health, the consumer brand of Alignment Healthcare (NASDAQ: ALHC), offers more than 50 benefit-rich, value-driven Medicare Advantage plans serving 53 counties in six states. The company partners with nationally recognized and trusted local providers to deliver coordinated care, powered by its customized care model, 24/7 concierge care team and purpose-built technology, AVAⓇHeadquartered in California, the company’s mission-focused team works every day to provide members with high-quality, low-cost care. As the company expands its service offerings and grows its national presence, Alignment remains true to its core values of service first and seniors first. For more information, visit www.alignmenthealth.com.
About JD Power
JD Power JD Power is a global leader in consumer insights, consulting services, and data and analytics. A pioneer in leveraging big data, artificial intelligence (AI), and algorithmic modeling capabilities to understand consumer behavior, JD Power has provided deep industry intelligence on how customers interact with brands and products for more than 55 years. Leading companies in every industry around the world rely on JD Power to guide their customer-facing strategies.
JD Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/businessThe JD Power Automated Shopping Tool can be found at: JDPower website.
Media Contacts
To align health
Priya Shah
alignment@mpublicrelations.com
For J.D. Power
Geno Effler, J.D. Power; West Coast; 714-621-6224; media.relations@jdpa.com
John Roderick; East Coast; 631-584-2200; john@jroderick.com
1 Medicare Advantage Plans 2024: Enrollment Updates and Key Trends (KFF, August 8, 2024)